Question 1

How does it work?

Accepted Answer

See our FAQ page for details.

Question 2

Is it really from RM49?

Accepted Answer

See our FAQ page for details.

Question 3

Do the product images look exactly like the real glasses?

Accepted Answer

Our product images are digitally produced from real reference photos to give you a clean, studio-quality view of every frame. However, differences in shape, colour, and texture between the images and the actual product can occur. You can tap "Reference Photos" on any product page to see the original photographs, or contact our customer support team if you'd like additional images before purchasing.

Question 4

Can I exchange if I don't like the design?

Accepted Answer

Currently, we only offer 1:1 exchanges for manufacturing defects. You'll need to return the existing pair of glasses at your own cost. We don't offer returns for "change of mind" or "style doesn't fit" to keep our prices extremely low (from RM49).

Question 5

What if I enter the wrong prescription?

Accepted Answer

See our FAQ page for details.

Question 6

Where can I get my eye prescription?

Accepted Answer

See our FAQ page for details.

Question 7

Do you offer progressive or multifocal lenses?

Accepted Answer

See our FAQ page for details.

Question 8

How long does shipping take?

Accepted Answer

See our FAQ page for details.

Question 9

How much is shipping?

Accepted Answer

Shipping is FREE for orders over RM120 (West Malaysia) or RM150 (East Malaysia — Sabah & Sarawak). Below those thresholds, shipping is RM6.89 (West) or RM13.89 (East).

Question 10

Can I track my order?

Accepted Answer

Yes! Once your order is shipped, you will receive an email/WhatsApp with a tracking number and a link to track your parcel.

Question 11

What is the warranty policy?

Accepted Answer

See our FAQ page for details.

Question 12

Are the glasses made in Malaysia?

Accepted Answer

We mill your lenses to your exact prescription at our facility in Johor, ensuring quality control for every pair.

Question 13

Do you have a referral program?

Accepted Answer

Yes! Your first purchase comes with a personalized promo code. Share it with friends—they get 10% off upgrades, and you get 10% as store credit when they buy!

Question 14

My promo code doesn't work.

Accepted Answer

The 10% only applies to upgrades. It doesn't apply to the base frame price or the 20% waiver top-up.

Question 15

My question isn't answered here!

Accepted Answer

See our FAQ page for details.

Frequently Asked Questions About Prescription Glasses in Malaysia

Getting Started

Prescription & Lenses

Shipping & Warranty

Promotions